← Back to Home

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, business name, and service requirements you provide through forms or consultations
• Business Data: Company information, pricing details, FAQs, and other data you provide for AI training and customization
• Usage Information: IP address, browser type, device information, pages visited, and website interaction data
• Communication Data: Emails, messages, call recordings, chat transcripts, and inquiries sent through our platform or services
• AI Interaction Data: Conversations between your customers and our AI voice agents/chatbots for quality improvement

2. How We Use Your Information

We use the information we collect to:

• Provide, manage, and improve our AI voice agent and chatbot services
• Train and customize AI models specific to your business needs
• Respond to inquiries and provide customer support
• Send service updates, technical notifications, and important account information
• Analyze and optimize AI performance and conversation quality
• Improve our website, platform features, and customer experience
• Comply with legal obligations and resolve disputes
• Process payments and maintain billing records

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: GoHighLevel, telephony providers, payment processors, and other technology partners necessary to deliver our services
• AI Technology Partners: Third-party AI services used for voice synthesis and natural language processing (under strict confidentiality agreements)
• Legal Authorities: Law enforcement or regulatory authorities if required by law
• Business Transfers: In case of a merger, acquisition, or sale of business assets

4. Call Recording and AI Training

Our AI voice agents may record calls for the following purposes:

• Quality assurance and service improvement
• AI training and optimization
• Compliance with regulations and dispute resolution
• Customer service training and analysis

Call recordings are stored securely and used in accordance with applicable laws. Customers interacting with AI agents are notified of recording where required by law.

5. Cookies and Tracking

Our website and platform may use cookies and similar technologies to:

• Enhance website functionality and user experience
• Track website usage, performance, and analytics
• Provide personalized content and features
• Remember your preferences and login information

You can disable cookies in your browser settings, but some features may not function properly without them.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Improve AI models and service quality

Call recordings and chat transcripts may be retained for up to 2 years for quality assurance and training purposes. You may request deletion of your data subject to legal and operational requirements.

8. Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format
• Restrict Processing: Request limitations on how we use your data

To exercise these rights, please contact us at [email protected]

9. Third-Party Links and Services

Our website and services may contain links to third-party websites or integrate with third-party platforms (such as GoHighLevel). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including GDPR and CCPA compliance measures.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Changes will be posted on this page with the updated effective date. Continued use of our services after changes indicates acceptance of the updated policy. We will notify you of significant changes via email or platform notification.